The International Rescue Committee Inc. (IRC) is a nonprofit organization that helps people affected by humanitarian crises survive, recover, and rebuild their lives. Anoura.info is a responsive information service that provides communities with timely, actionable information to make critical decisions during times of crisis on the issues that matter most to them. We do this by using digital channels with live moderators to answer questions directly, and by sharing up-to-date content across digital platforms and social media.

The IRC is committed to protecting your privacy and treating your personal data responsibly. This privacy policy describes how we collect, use and protect your personal data. The IRC collects personal data solely for the purpose of providing and facilitating access to humanitarian assistance.

Data we collect

We may collect, process and store the following personal data:

Personal data of people who send us a message through one of our communication channels such as the Anoura.info digital platform, the Facebook page and the hotline etc. with the aim of facilitating access to humanitarian aid.

  • This data may include the name, email address, telephone number, system IP address and/or any sensitive information shared by an individual.

We also collect user information provided by third parties, such as

  • Pre-aggregated user data collected by third parties (including Meta, Google) for data analysis and insight purposes. Website user data is collected using cookies on our website, or through account information when you are logged in to your Google account. This information is only available in anonymous form, i.e. it is not data that we can link to the identity of a user.
  • This data may include user demographic and activity data (e.g. age, gender, city, country, language, time engaged, session source).

Why do we collect data for Anoura.info? We collect data through the platforms that support our online work to better help you in the following ways:

  • To communicate with you: We use your contact information to respond to your requests and direct you to necessary humanitarian resources and services if you ask us.
  • To decide what information to provide: We collect data that helps us understand what information communities need and the issues they face.

With this information, we can ensure that the information we provide is useful and that our information service is focused on the concerns and needs of the community we support.

  • Providing insights and analytics: We collect data about your experience and interaction with our website to improve user experience and site reach. Overall, all the data we collect allows us to continue to provide you with the best possible service. We do not transfer, sell, or use personal information for any reason other than to help people who use our services.

Data sharing, disclosure, legal basis

We will only share your data with IRC Network staff on a need to know basis. We will only share your data with an outside organization if you give us permission.

The legal basis for processing personal data for Anoura.info is legitimate interest. In the sense that this processing is necessary to provide you with information allowing you to access resources, understand your rights and make informed decisions.

Appropriate information initiatives, consistent with human rights and humanitarian principles, are implemented to combat disinformation and misinformation.

This form of charitable work aims to safeguard essential human rights that can be compromised by the spread of false information, such as the right to security of person, non-discrimination, the right to health and freedom of expression.

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. These measures may include

  • Encryption.
  • Access control (role-based access control, multi-factor authentication);
  • Risk assessment to identify vulnerabilities and potential threats to data.
  • Employee training and awareness; secure network configurations (firewalls).

Your rights

We understand that by providing us with your personal data, you are trusting us to take care of it and to respect your rights regarding that data.

Your rights are as follows:

  • Access: You can ask us whether we process personal data about you.
  • Rectification: You can ask us to correct or update any inaccurate or incomplete personal data that we process about you.
  • Erasure: you can ask us to erase your personal data if it is no longer necessary for the purposes for which we process it. If you have withdrawn your consent and we have no other legal ground to process your data, or if your personal data has been processed unlawfully.
  • Restriction: You can request restriction of the processing of your personal data if you have contested its accuracy, if the processing is unlawful and you prefer restriction to erasure, if we no longer need your personal data personal for a given purpose but you need it for the establishment, exercise or defense of legal rights, or while your exercised right of opposition is being examined.
  • Object to processing: You can object to us processing your personal data based on our legitimate interest. You can also ask us to erase your personal data, unless an overriding legitimate interest justifies the processing.
  • Data portability: You can request the receipt or transmission to another organization of your personal data in a commonly used and machine-readable format.
  • Withdrawal of consent: You can withdraw your consent to the processing of your personal data at any time.

Exercise of your rights

To exercise any of your rights, contact us using the contact details provided below. File a complaint: If you believe that we are not processing your personal data correctly or as described in this privacy notice, you also have the right to file a complaint with your local supervisory authority.

Contact us

If you have any questions, please write to us via Anoura Facebook page .